Wednesday, November 7, 2012

Tend To The Trends

But beware of paralysis when mining your findings.

There's a lot going on in data mining,
and just as much when searching for it.
What's trending now? That's a culturally loaded question, and the answer very much depends upon where you look. What's trending on Twitter? What are the hot topics on Facebook? On a more macro level, what's trending with your customers? What are they buying, what are their gripes, what turns them off and what turns them on?

Start asking those questions, and it's all too easy to get sucked into a virtual world of information overload. You can data-mine yourself into paralysis, always parsing data but never acting on it. And if you're over-monitoring social network trends, you might find yourself with lots of online friends and followers, yet with a spiraling level of productivity.

None of which is to say that data-mining on topical trends isn't worth your time. It's free business intelligence, as close as the Connect channel on Twitter, or the Google Adwords keyword tool. You have at your fingertips some of the most powerful engines imaginable for getting inside consumers' heads, for seeing what matters to them, what they like about products (any products), and what they hate about them.

Just...beware that paralysis. Protect your productivity. Approach this venture with a plan — know which trends you want to monitor; make lists of search engine keywords you want to check hit rates for; identify in advance the specifics of your data-mining: demographics, product preferences, buying history.

Most importantly, know what you want to do with this info. Are you willing to make major changes based on what you find? Or will you at best make some minor tactical adjustments? Either answer is acceptable, as long as that's your plan going in. 

Things are trending right now. A lot of things. A few of them directly impact your business. It's easy to find them, a bit harder to act upon them...but it's all well worth the effort.

The C4:
  1. "What's trending" is the new way of asking "What are people talking about?" With social media, they're talking quite a bit, and it couldn't be easier to eavesdrop.
     
  2. So listen in. Decide what trends you need to know about — things impacting your business, your product line, etc. — and use the tools at your disposal to data-mine the trending topics in social media, and the most popular search engine keywords.
     
  3. But beware analysis paralysis! You can expect a flood of info coming in. Budget your time and resources appropriately, and don't turn trend-mining into a full-time job.
     
  4. Above all else, act! Find ways to turn trends (specifically, your knowledge of trends) into a business advantage. Think of your time and effort at trend-mining as an investment, and make sure you get a return on it.